Warren County Department of Public Safety

IT Director/Communications Manager • March 2019 - Present

• -Steered a high-performing team of 5+ technical professionals, spearheading outstanding results in infrastructure management, cybersecurity, and application support – improved the organization's capabilities and operational efficiency.
• -Led development of strategic technology roadmap aligning IT initiatives with the department’s short and long-term goals, resulting in $100,000 in cost avoidance annually.
• -Slashed cost by 45% by orchestrating the upgrade/migration of legacy systems and data to a geo-diverse virtual environment.
• -Reduced incident response time by 20% via the rollout of an integrated, real-time communications platform, seamlessly integrating voice, multimedia, and data communication systems.
• -Achieved 100% regulatory compliance with industry standards and government regulations by partnering with external stakeholders, vendors, and regulatory bodies in coordinating cybersecurity, disaster recovery, and systems audits.

Technical Services Supervisor • February 2016 - March 2019

• -Supervised Technical Services staff, ensuring seamless repair and maintenance of radio, phone, and site equipment for Warren County's 911 Center, Fire Academy, and Office of Emergency Management – boosted radio network uptime to 99.9%.
• -Reduced equipment downtime by 75% by providing preventive maintenance services/radio programming across 3 facilities.
• -Spearheaded the expansion and integration of Warren County's Public Safety Radio Network, facilitating access for mutual aid agencies and incorporating new technologies, leading to a 20% increase in network coverage and capabilities.
• -Led the Mobile Field Communications and Command unit enabling on-scene emergency coordination for fire, police, and EMS incidents – slashing incident response time by 45 min.
• -Supported the IT Team in troubleshooting, maintaining, and upgrading various computer systems throughout the Department of Public Safety – delivering 99.95% system availability across departments.

Supervising Public Safety Telecommunicator • August 2014 - February 2016

• -•Led teams of up to 10 telecommunicators, optimizing workload distribution and improving emergency call handling by 15%.
• -Ensured 100% protocol adherence by developing enhanced training and auditing procedures.
• -Streamlined dispatcher testing and onboarding, reducing training time for new hires by 30%.
• -Handled 2,500+ emergency calls annually with 100% accuracy in a computer-aided dispatch system.
• -Automated notifications for critical incidents, reducing notification times by 50% across the command chain.

Public Safety Telecommunicator • November 2007 - August 2014

• -Maintained exceptional accuracy in accepting and routing incoming emergent and non-emergent calls for service, achieving a 99.5% error-free rate in entering information into the Computer Aided Dispatch system.
• -Supported training program overhaul, helping cut onboarding time for new hires by 35%.
• -Improved contract information/database accuracy by conducting outreach to hundreds of businesses and property owners – led to a 30% improvement in emergency response efficiency.

Lopatcong Emergency Squad

Per-Diem Emergency Medical Technician • September 2015 - November 2019

Whitehouse Rescue Squad

Per-Diem Emergency Medical Technician • September 2013 - January 2016